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Front Desk Agent
Warszawa,
Odpowiedz: (Użyj zakładki Kontakt powyżej)
Typ ogłoszenia: Dam Prace
You will craft the guest experience by connecting and understanding the guest needs, checking them in, assigning the best room, ensuring luggage and needs are in the room ready. You will ensure the guests' departure is smooth and all charges are handled correctly. You will also connect with the guest to learn more about their stay and how their experience. Successfully maintain your assigned bank. Communicating with the guests at the highest level of hospitality and integrity. You are supported to be "you" in accommodating the guest’s special requests whenever possible. You are empowered and supported to resolve guest’s below expected experiences. You will be responsible to respond to all guest requests in a timely manner. Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. You will accept reservations, changes and cancellations on behalf of the Reservations (Core) Department staff when needed. You will also occasionally answer guest calls and direct them appropriately in the absence of a Reservations (Core) team.
Basic Qualifications:
Dedicated, a strong communicator with attention to detail, excellent planning and organization skills
Ability to read, write and verbally communicate effectively with team, guests and hotel
Able to sit, stand and walk up to 8 hours
Able to lift and carry up to 20 pounds
Previous experience in Front Desk required
Ogłoszenie dodane: Niedziela, 20 Wrzesien, 2020 17:20
